Privacy Policy

Introduction

Immostep ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, phone number, and other contact information you provide when filling out forms.
• Property Inquiries: Information about properties you're interested in and appointment requests you submit.
• Usage Data: Information about how you interact with our website, including pages visited and search queries.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule property viewings
• Provide you with information about properties matching your criteria
• Send you communications about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you submit a contact form or appointment request
• Contract: When necessary to perform our services
• Legal Obligation: When required by law
• Legitimate Interest: For improving our services and user experience

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 2 years unless you request earlier deletion.

Your Rights

Under GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Cookies & Tracking

We use essential cookies to ensure our website functions properly. We may also use analytics cookies to understand how visitors interact with our website. You can manage your cookie preferences through your browser settings.

Third-Party Services

We may use third-party services for website functionality, including Cloudflare for security (Turnstile captcha), and email services for communication. These providers have their own privacy policies governing the use of your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.